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Centralized customer support for all your marketplaces

With the BIGhub Helpdesk, all your customer communications are gathered in one place. Reduce incidents and respond faster using smart templates and automation tools.

Discover the Helpdesk

Centralized customer support for all your marketplaces

With the BIGhub Helpdesk, all your customer communications are gathered in one place. Reduce incidents and respond faster using smart templates and automation tools.

Discover the Helpdesk

Support Management without delays

Managing messages and returns across multiple marketplaces is challenging; each channel has its own inbox, deadlines, and response policies. Even a small delay can harm your store’s reputation.

The BIGhub Helpdesk consolidates all communication into a single panel, enabling you to manage messages, complaints, and returns efficiently and transparently.

With automated templates and predefined responses, your support team delivers fast, consistent, and professional service — ensuring high customer satisfaction.

How BIGhub Helpdesk works

Connect your marketplaces to the Helpdesk.
Choose your management mode: handle support internally or let BIGhub’s team manage it 100% for you.
Receive all messages in one panel, organized by customer and channel.
Reply instantly using smart templates or automated messages.
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Results

Fewer incidents and complaints.

One channel for all your e-commerce communication.

Faster, more organized responses.

Complete, searchable conversation history.

Enhance every aspect of your customer communication

  • Smart templates and automations — maintain consistency and save time.
  • Better customer experience — faster, more human responses.
  • Complete communication centralization — everything in one panel.
  • Future-ready integrations — chatbots, AI, and CRM compatibility on the way.

FAQ

Yes. You can centralize messages and returns from E-leclerc, Fnac, Cdiscount, Worten, Carrefour and other supported channels.

Absolutely. You can choose between managing it internally or letting the BIGhub team handle support entirely.

Yes. You can create custom templates and automate messages for frequent situations.

With centralized communication and faster responses, incidents drop significantly.

Yes. Upcoming integrations include chatbots, AI assistants, and CRM platforms.